You have 14 calendar days from delivery to withdraw from your purchase. EU consumers exercise this as their statutory right of withdrawal; we apply the same window to all customers.

How to start a return

Email builtforeurope@gmail.com with your order number within 14 days of delivery. We confirm the return address and next steps. Send the goods back without undue delay after telling us.

Who pays return postage

For change-of-mind returns, the customer pays return postage. For defective, damaged, or incorrect products, BFE pays reasonable return costs.

Condition

Items should be returned in a condition that allows resale where possible. You may handle goods as you would in a shop; you are liable for any diminished value caused by handling beyond that.

Refunds

Refunds are issued to the original payment method within 14 days of receiving your withdrawal request. We may withhold the refund until we receive the returned goods or proof that you have sent them. Standard outbound delivery charges are refunded where required by applicable consumer law; any extra cost of an upgraded delivery option is not.

Exceptions

Personalised products and sealed hygiene products that have been unsealed may not qualify for withdrawal, as permitted by law.

Defective or incorrect items

Email us with your order number and a photo. We replace or refund at our cost. Your statutory rights for defective or non-conforming goods are unaffected by this policy.